Shipping Policy – MARSONS HOME

‌Effective Date: September 27, 2026‌

This Shipping Policy governs all order delivery arrangements for purchases made on www.marsonshome.com, operated by MARSONS HOME TEXTIL SL. Aligned with our commitment to easy shop experience that helps you build your neat cozy home fast, we have designed a transparent, reliable shipping system to get your favorite durable organizers right to your doorstep after you browse our full collection of handy storage organizers and grab your perfect pick. By completing checkout on our platform, you acknowledge that you have read, understood, and agreed to all terms outlined in this policy, to ensure smooth, predictable delivery for every home organizer you shop from our best-sellers, featured products, and New Cozy Sorts new arrivals sections.

1. Shipping Coverage Areas

We currently offer standard and expedited shipping services across all mainland regions of Spain, and extend eligible shipping coverage to 22 other European Economic Area (EEA) countries for customers who want to refresh their home with our space-saving designs that turn even small, cluttered rooms into calm orderly zones. For remote island regions and non-EEA international destinations, we are continuously expanding our logistics network, and we will send real-time notifications via your reserved contact information once shipping services become available for your location. All shipping services we provide are only available for legally placed orders paid in full through our authorized payment gateways, and we do not support self-pickup at our warehouse for individual customer orders at this stage.

2. Order Processing Timeline

Every order you submit will go through our strict pre-dispatch verification process before shipment, to make sure the home organizer you receive is fully tested in real households for long-lasting reliable use:

All paid orders confirmed before 14:00 local Barcelona time on working days will be processed within 24 hours, and orders placed after the daily cut-off time, on weekends, or on local public holidays will be processed on the next working day. Our team will double-check the product condition, packaging integrity, and the consistency between the SKU and your order details before dispatching, to minimize the possibility of sending wrong items or defective goods.
Once your order leaves our warehouse, you will receive an automated shipping confirmation email at stlzz@marsonshome.com bound contact address, attached with your dedicated logistics tracking number and the official tracking page link. You can also check the real-time shipment status any time in your personal account order management section on our website, no extra navigation steps needed to follow your package all the way.
For pre-order new arrivals from our New Cozy Sorts collection, we will clearly mark the estimated pre-order shipping time on the corresponding product detail page, and we will send you a 3-day advance reminder email before the pre-order items are ready for dispatch. Our customer support team will proactively contact you if there is any rare unforeseen delay in pre-order product production that may extend the processing timeline.

3. Shipping Fees and Delivery Timeframes

We offer tiered shipping options to fit different customer needs, with full transparency on all costs to avoid hidden charges:

‌Standard Shipping (Spain Mainland)‌: The flat rate shipping fee is 3.95 EUR, and all orders with a total value over 49 EUR qualify for free standard shipping. The estimated delivery time is 2 to 4 working days after dispatch, covering all local urban and suburban areas.
‌Expedited Shipping (Spain Mainland)‌: For customers who need their home organizers urgently, the expedited shipping service costs 7.95 EUR, and you can receive your ordered items within 1 to 2 working days after the order is dispatched.
‌EEA Regional Shipping‌: Standard shipping fee for EEA countries outside Spain is 9.95 EUR, with free shipping available for orders over 89 EUR, and the estimated delivery timeframe ranges from 5 to 9 working days after dispatch. The expedited cross-border shipping option for EEA destinations costs 17.95 EUR, with delivery completed in 3 to 5 working days.

Please note that the delivery timeframes we state are estimated references, not absolute guaranteed timelines. Minor delays may happen due to uncontrollable factors such as extreme weather events, local logistics network temporary maintenance, or customs clearance procedures for cross-border EEA orders, and our friendly support team for all your tidy needs will track the package for you and provide timely updates if such situations occur.

4. Delivery Related Notes and Post-Shipping Support

When the logistics courier arrives at your designated shipping address, we recommend you carefully inspect the outer packaging condition before signing for the package. If you find obvious severe damage on the packaging that may affect the integrity of the inner storage organizer, you have the right to refuse to sign for the parcel, and contact our support team immediately. We will arrange a new replacement shipment for you as soon as possible after verifying the situation, to make sure you get the intact curated pick you handpicked for your daily tidying needs.

If the logistics system shows that your package has been successfully delivered but you have not received the parcel, please reach out to our support team within 7 calendar days after the marked delivery date. We will cooperate fully with the logistics provider to conduct a lost parcel investigation. Once the parcel is confirmed lost due to logistics side negligence, we will arrange a full re-delivery of your ordered products to you completely free of charge, no extra fees required. We do not accept unreported change of shipping address requests after the order has been dispatched, to avoid package misdelivery caused by information update lag.

5. Contact for Shipping Related Inquiries

If you have any questions about shipping fees, delivery status, or special delivery arrangement requests, you can reach us through the following official channels:

Company Name: MARSONS HOME TEXTIL SL
Official Website: www.marsonshome.com
Contact Email: stlzz@marsonshome.com
Contact Address: C/ Juli Galve i Brussons 33-37, Local, Badalona, Barcelona, Spain
Contact Telephone: +34 93 463 6788

Our professional shipping support team will respond to your inquiry within 1 working day, and we are dedicated to making every step from ordering your ideal organizer to receiving it at home a seamless, worry-free experience for you.