MARSONS HOME

Refund and Returns Policy

‌Effective Date: September 27, 2026‌

This Refund and Returns Policy applies to all purchase transactions made on www.marsonshome.com, operated by MARSONS HOME TEXTIL SL. We stand behind every durable organizer we handpick to solve your real daily home tidying needs, and this policy is designed to deliver clear, fair guidelines for our customers while explicitly clarifying our no-standalone-refund rule that no order is eligible for a refund without the return of the corresponding purchased product. By completing a checkout on our platform, you acknowledge that you have fully read, understood, and agreed to all terms laid out in this policy, to match the transparent, easy shop experience we commit to delivering for every user looking to build their neat cozy home fast.

1. Core Policy Rule: No Standalone “Refund Only” Requests Allowed

We strictly do not approve any application that requests a full or partial refund without the actual return of the delivered storage organizer product. This rule applies to all order scenarios, including but not limited to orders where you claim you no longer need the product after delivery, you are not fully satisfied with the product’s design aesthetics, or you mistakenly placed a duplicate order during checkout. Once our home organizer that is tested in real households for long-lasting reliable use has been dispatched and successfully delivered to your designated shipping address, you are not eligible to keep the product while requesting a direct monetary refund. All valid refund proceedings can only be initiated after you send the purchased item back to our designated return warehouse, and our quality inspection team has verified the returned product meets our return eligibility standards. This policy ensures fairness for all our customers, and allows us to continue offering carefully curated, high-quality storage solutions that turn even small, cluttered rooms into calm orderly zones at reasonable prices.

2. General Return Eligibility Criteria

To submit a valid return application that can lead to subsequent refund processing, your request must meet all the following requirements:

  1. You must submit your return application within 30 calendar days from the date when you successfully sign for receipt of the home organizer package. Returns submitted beyond this 30-day window will not be accepted, as we have already followed our friendly full support procedures to ensure your products are properly covered for normal daily use within the standard tidying scenario.
  2. The returned storage organizer must be in original, resalable condition, with no obvious signs of long-term use, serious stains, man-made damage, or modification to the product’s original structure. All original packaging, product accessories, user guides, and free bundled items that came with your order must be included in the return package.
  3. Customized made-to-order organizers that we produced exclusively according to your personal size requirements and special tidying demands are not eligible for return, unless the products have confirmed manufacturing defects that deviate from the design parameters you confirmed before production.
  4. Promotional clearance products marked as “final sale” on our featured products and best-sellers sections cannot be returned for a refund, though we will still provide free after-sales repair support if the item proves to have quality issues within 90 days after you receive the order.

3. Step-by-Step Return Process

To help you complete the return procedure smoothly without unnecessary hassle, we have designed a simple, user-friendly process aligned with our easy shop commitment:

  1. ‌Contact our support team first‌: Before sending any product back, reach out to our friendly support for all your tidy needs via the official channels listed at the end of this policy. Provide your order number, the SKU name of the home organizer you want to return, and a clear photo of the product in its current condition. Our team will review your application and send you the exact designated return warehouse address within 2 working days.
  2. ‌Ship the return package‌: Pack the item securely with all included accessories, and send it to the address we provide. You will be responsible for covering the return shipping fee, unless the return is caused by our confirmed error, such as us sending you the wrong product model or shipping a defective item that does not match the product description on our website. We recommend you choose a traceable logistics service to avoid package loss during transit.
  3. ‌Quality inspection and verification‌: After our warehouse team receives your return package, the professional inspection team will check the condition of the organizer to confirm it meets our return eligibility standards. This verification process will be completed within 5 working days after we sign for the returned package.
  4. ‌Exchange or refund arrangement‌: Once your return is approved, you can choose to either exchange the item for another organizer from our full collection of handy storage organizers, or receive a refund to your original payment account. We will never process a refund before this verification step is finished, and we will not approve any request that asks for a refund while you retain the delivered product.

4. Refund Details and Timeline

After your returned product passes our quality inspection, we will initiate the corresponding refund to the original payment method you used when placing the order. The exact time for the fund to arrive in your account depends on your payment service provider: it usually takes 3 to 7 working days for credit card payments, and up to 10 working days for some third-party payment platforms. The refund amount will exclude the original shipping fee you paid at checkout, unless the return is caused by our shipping error or confirmed product quality defect. We will send you a confirmation email via your reserved contact address as soon as the refund is processed.

5. Contact Information for Return Inquiries

If you have any questions about our Refund and Returns Policy, need to submit a return application, or want to check the status of your ongoing return request, you can reach us through the following official channels:

  • Company Name: MARSONS HOME TEXTIL SL
  • Official Website: www.marsonshome.com
  • Contact Email: stlzz@marsonshome.com
  • Contact Address: C/ Juli Galve i Brussons 33-37, Local, Badalona, Barcelona, Spain
  • Contact Telephone: +34 93 463 6788

Our support team will respond to all your inquiries within 2 working days, and we will do our best to resolve any issue related to your order in line with our commitment to friendly, reliable service for every customer who shops our full home organizer collection and grabs their favorite pick today.