Terms of Service – MARSONS HOME

‌Effective Date: September 27, 2026‌

These Terms of Service (referred to as “Terms”) constitute a legally binding agreement between you, the user of our platform, and MARSONS HOME TEXTIL SL (referred to as “we”, “us”, or “our”), the operator of the e-commerce website www.marsonshome.com. By accessing, browsing, creating an account, placing an order, or interacting with any features on our platform, you acknowledge that you have fully read, understood, and agreed to be bound by all provisions outlined in these Terms. These Terms are designed to align with our core brand commitments: friendly support for all your tidy needs, durable, real-household-tested home organizers, space-saving designs that turn even small, cluttered rooms into calm orderly zones, and an easy shop experience that helps you build your neat cozy home fast. If you do not agree with any part of these Terms, you are not authorized to use our website or purchase any products from our full collection of handy storage organizers.

1. Platform Eligibility and User Account Registration

To use the full transaction functions of www.marsonshome.com, you must meet the basic eligibility requirements that you are at least 16 years of age, and have the full legal capacity to enter into binding purchase agreements under applicable local laws in your region. If you are accessing our platform on behalf of a legal entity such as a business or organization, you confirm that you hold full legal authorization to bind that entity to these Terms, and you agree to take full responsibility for all transaction operations conducted under your account on behalf of that entity.

When you choose to create a personal user account on our website, you are required to provide accurate, complete, and up-to-date registration information, including your valid email address, real full name, and correct contact details. You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and self-set password, and you take full legal responsibility for all activities, transactions, and operations that occur under your account. If you detect any unauthorized access to your account or any security breach, you must notify us immediately via our official contact channels. We will not be liable for any loss incurred due to your failure to properly secure your account credentials, unless the breach is directly caused by our negligent platform security management.

We reserve the right to refuse service, terminate accounts, remove or edit content at our sole discretion, without prior notice, if we determine that your account registration information is fraudulent, you violate any provision of these Terms, or your actions may cause legal risks or damage to the normal operation of our platform, the legitimate rights of other users, or our brand reputation. After account termination, all your pending orders will be processed in accordance with our existing refund and returns policy, and you will no longer have access to your historical order records, saved curated picks of durable organizers, or other exclusive account privileges on our website.

2. Product Information and Order Placement Rules

All products displayed on www.marsonshome.com are home organization goods, ranging from our best-sellers, featured products, to the latest New arrivals under the New Cozy Sorts line. Every durable organizer we offer is handpicked by our product team to solve your real daily home tidying needs, and every item is tested in real households for long-lasting reliable use. We strive to present the most accurate product information on each detail page, including product dimension parameters, material descriptions, usage scenarios, high-resolution product images, and user experience previews. Minor visual differences between the actual product and the display on your device may exist due to variations in screen color calibration, and these slight discrepancies will not be regarded as product quality defects that qualify for a free return unless they significantly undermine the core functionality of the storage organizer.

When you place an order on our website, you confirm that all information you submit during the checkout process, including the billing address, shipping address, contact phone number, and payment information, is accurate and complete. After you submit your order and complete the payment process, you will receive an automated order confirmation email sent to the contact email you provided, which contains a unique order number and the full details of the products you purchased. This confirmation email only serves as a notification of order receipt, and the formal sales contract between you and us will take effect only after we send you the shipping confirmation email to notify you that your ordered items have been dispatched from our warehouse.

We reserve the right to cancel any order at our sole discretion under certain circumstances, including but not limited to: when the product you ordered is out of stock and we cannot restock it within a reasonable time frame, when we detect fraudulent transaction behaviors or unauthorized payment use, when the product price displayed on our website has obvious technical errors that deviate far from the normal market value, or when your shipping address is located in a region that we do not currently support shipping to. If we cancel your paid order, we will notify you via email within 2 working days, and process a full refund to your original payment account without any additional fees within 7 working days.

3. Pricing, Payment and Promotional Activity Terms

All product prices displayed on www.marsonshome.com are denominated in Euros, and the prices include the applicable local value-added tax (VAT) for shipments within Spain. For orders shipped to other EEA countries, the applicable tax rate will be adjusted in accordance with the local tax regulations of the destination country, and the corresponding adjusted total amount will be clearly displayed to you before you confirm the payment. We do not charge any hidden handling fees or additional service fees that are not clearly marked on the checkout page.

We support multiple secure payment methods on our platform, including major credit cards, authorized third-party digital payment platforms, and other payment methods marked as available on the checkout page. By submitting your payment information, you authorize us and the cooperating certified payment service providers to complete the transaction deduction process for your order amount. All sensitive payment information you submit is processed through PCI DSS certified encrypted payment gateways, and we do not store your complete sensitive payment card data on our local servers to fully protect your financial information security.

From time to time, we may launch promotional activities, including discount coupons, limited-time flash sales, order value based free shipping benefits, and member exclusive reward programs. All promotional activities are subject to the specific terms and conditions posted on the corresponding activity page. We reserve the right to modify, suspend, or terminate any promotional activity at any time without prior notice, if we detect malicious coupon stacking, fake transaction fraud, or other behaviors that violate the fair use rules of the promotion. Discount coupons cannot be exchanged for cash, and they cannot be used in combination with other unmarked overlapping promotion offers, unless explicitly stated in the activity rules.

4. User Conduct and Prohibited Activities

When you access and use our www.marsonshome.com platform, you agree that you will not engage in any activities that violate applicable laws, infringe on the legitimate rights of other users or third parties, or damage the normal operation of our website. The following behaviors are strictly prohibited:

Any unauthorized commercial use of the content on our platform, including but not limited to mass crawling of product images, text descriptions, product prices, and user reviews to copy, republish, or resell our home organizers on other third-party e-commerce platforms without our written authorization.
Uploading, posting, or transmitting any malicious code, computer virus, or harmful program that may interfere with, damage, or disrupt the normal function of our website server, platform system, or the normal browsing experience of other users.
Impersonating any other person, entity, or MARSONS HOME TEXTIL SL official staff, falsifying your identity information, or forging email headers, identifiers, or order related information to mislead others into believing the information comes from our platform.
Abusing our customer support service by submitting a large number of unreasonable repeated requests, maliciously submitting false product defect reports, or harassing and threatening our support team members, which disrupts our normal customer service workflow.
Conducting speculative, false, or fraudulent order placements, including bulk placing a large number of orders with no intention to complete the transaction, which disrupts our normal inventory management and order fulfillment arrangements.

If we confirm that you have engaged in any of the above prohibited activities, we have the right to immediately restrict your access to the platform, suspend your account, cancel all your pending unshipped orders, and reserve the right to pursue legal compensation for any losses we incur due to your improper behaviors.

5. Intellectual Property Rights

All content displayed on www.marsonshome.com, including but not limited to website design layout, original product images, text descriptions, brand logos “MARSONS HOME TEXTIL SL” and “MARSONS”, product design drawings, platform interactive function codes, user interface design, and all original text content published on our website, are the exclusive intellectual property of MARSONS HOME TEXTIL SL, and are protected by international copyright, trademark, patent, and other intellectual property laws.

Without our prior explicit written authorization, you may not copy, modify, distribute, publicly display, decompile, reverse engineer, or commercially use any of our intellectual property content for any purpose other than your personal non-commercial browsing and normal purchase operation. You are allowed to download or print a single copy of the product introduction content for your personal reference when selecting home organizers for your own household use, but you may not remove any copyright, trademark, or other proprietary notices marked on the content. If you believe that any content on our website infringes your intellectual property rights, you can send a detailed notification to our designated contact email stlzz@marsonshome.com, and we will respond and process your legitimate complaint in accordance with applicable legal procedures.

6. Limitation of Liability

To the maximum extent permitted by applicable local laws, MARSONS HOME TEXTIL SL shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or the products you purchase from us, including but not limited to loss of profits, loss of data, business interruption, or personal property loss caused by improper use of the product that does not follow the product user guide instructions.

Our total aggregate liability to you for any and all claims arising from these Terms, your use of the platform, or your purchased products, shall not exceed the total actual amount you paid to us for the specific order that gives rise to the claim. We do not exclude any liability that cannot be limited or excluded under applicable mandatory consumer protection laws, including liability for death or personal injury caused by our proven negligence, or liability for fraudulent misrepresentation.

We will not be liable for any delays or failures in performing our obligations under these Terms that are caused by force majeure events, including but not limited to natural disasters, extreme weather, public health emergencies, government regulatory actions, logistics provider operation failures, or other uncontrollable events that are beyond our reasonable control. Once a force majeure event occurs, we will notify you as soon as possible, and extend the performance time of our corresponding obligations, or arrange reasonable subsequent solutions for your affected order.

7. Modifications to Terms and Policy Updates

We reserve the right to update and modify these Terms of Service from time to time, to adapt to business development adjustments, new product line launches, changes in legal regulatory requirements, or optimization of our platform service functions. When we make substantial changes to the core provisions of these Terms, we will post the updated version on the homepage of www.marsonshome.com, clearly mark the new effective date, and notify registered users via email. For changes that materially affect your legitimate rights and interests, we will obtain your explicit consent before the revised Terms officially take effect.

Your continued access to our website and use of our services after the effective date of the updated Terms will be deemed as your full acceptance of the revised provisions. It is your responsibility to periodically check this page to stay informed of the latest version of these Terms. The latest version of these Terms supersedes all previous oral or written agreements, understandings, or statements between you and us regarding the use of the e-commerce platform.

8. Dispute Resolution and Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Spain, without regard to its conflict of law rules. Any dispute, controversy, or claim arising out of or relating to these Terms, your use of www.marsonshome.com, or the purchased products, shall first be resolved through friendly negotiation between both parties. Our friendly support for all your tidy needs team will work with you to find a mutually satisfactory solution within 30 working days after you submit a dispute notification.

If the dispute cannot be resolved through friendly negotiation, both parties agree that the exclusive jurisdiction for all legal proceedings shall be the competent courts located in Badalona, Barcelona, Spain. For consumer users who reside in other EEA regions, you also retain the right to initiate legal proceedings in the local competent court of your residence in accordance with applicable mandatory consumer protection laws.

9. Full Contact Information

If you have any questions, concerns, or requests related to these Terms of Service, you can contact us through the following official channels at any time:

Company Name: MARSONS HOME TEXTIL SL
Official Website: www.marsonshome.com
Contact Email: stlzz@marsonshome.com
Contact Address: C/ Juli Galve i Brussons 33-37, Local, Badalona, Barcelona, Spain
Contact Telephone: +34 93 463 6788

Our dedicated team will respond to your inquiry within 2 working days, and we remain committed to delivering the smooth, trustworthy easy shop experience that lets you find your perfect organizer here, browse our full home organizer collection and grab your favorite pick today, and build your neat cozy home fast with our carefully curated space-saving designs.