MARSONS HOME

Privacy Policy

‌Effective Date: September 27, 2026‌

This Privacy Policy applies to all personal information collected, processed, and stored by MARSONS HOME TEXTIL SL (referred to as “we”, “us”, or “our”) through our official e-commerce website www.marsonshome.com. We are committed to protecting the privacy rights of every user (referred to as “you” or “your”) who browses our full collection of handy storage organizers, shops for your favorite home organization products, and interacts with our platform. This document clearly outlines how we collect, use, disclose, and safeguard your personal data, in full compliance with applicable data protection regulations and industry best practices for e-commerce operations. By accessing, browsing, or making purchases on our website, you acknowledge that you have read, understood, and agreed to all terms laid out in this Privacy Policy. If you do not agree with any provision stated herein, please refrain from using our services and platforms.

1. Information We Collect From You

We only collect information that is necessary to deliver our curated home organizer products and the full scope of our e-commerce services to you. The categories of information we process include the following:

1.1 Information You Provide Voluntarily

When you create an account, place an order, contact our friendly support team for tidy-related needs, participate in promotional activities, or submit feedback on our products, you may actively share the following information with us:

  • Full name, billing and shipping address, contact telephone number, and email address, which we use to process your order, arrange logistics delivery, and send you order status updates. For customers who purchase our best-selling storage organizers, these details ensure that your packages are accurately delivered to your door without delay.
  • Payment information, including credit card number, payment card expiration date, billing zip code, and third-party payment platform account information. We do not store your complete sensitive payment card information on our local servers; all payment processing is completed through certified, industry-standard encrypted payment gateways to fully protect your financial security.
  • Account credentials, including your self-set username and password, which are used to secure your personal account, so that you can view your historical order records, save your favorite curated picks of durable organizers, and manage your personal preferences on our platform.
  • Additional information you choose to provide when you communicate with our customer support team, such as your specific home tidying requirements, product usage feedback, or custom demand for space-saving designs that turn small cluttered rooms into calm orderly zones. These details help us provide more targeted product recommendations and responsive after-sales support for you.

1.2 Information We Automatically Collect When You Use Our Website

When you browse our full home organizer collection, view new arrivals of New Cozy Sorts, or navigate through different sections of www.marsonshome.com, our system automatically collects certain technical information to optimize your shopping experience:

  • Device information, including your IP address, browser type and version, operating system, language settings, device model, and unique device identifier. This information helps our platform adapt to different display environments, ensuring that you can smoothly browse product images and complete checkout procedures whether you access our website from a desktop computer, tablet, or mobile phone.
  • Website usage data, including the pages you visit, the time you spend on each product detail page of our home organizers, the links you click, search keywords you enter, access time, and exit pages. We analyze this data to understand how users interact with our shop, so that we can adjust the display logic of featured products, optimize our easy shop process, and help you build your neat cozy home fast without unnecessary operational steps.
  • Cookie and similar tracking technology data. We use first-party and certified third-party cookies to remember your login status, save your shopping cart contents, record your preferred product categories of storage organizers, and provide you with personalized browsing experiences. You can adjust your browser settings to refuse cookie storage at any time, but this may affect your normal use of some interactive functions on our website, such as retaining items in your shopping cart across different browsing sessions.

2. How We Use Your Personal Information

All your personal information is processed for legitimate, clearly stated purposes, and we will never use your data in a way that is incompatible with the purposes described in this Privacy Policy. The core usage scenarios of your information include:

2.1 To Complete Order Processing and Transaction Fulfillment

The personal information you provide during checkout is used to verify your identity, confirm the legality of transactions, arrange product shipment for the home organizers you purchase, track logistics status, and complete after-sales service processes such as returns, exchanges, and refunds. All our home organizers are tested in real households for long-lasting reliable use, and the contact information you provide allows us to contact you promptly if there are any unexpected situations related to your order, such as product backorder notification or delivery arrangement adjustment, to ensure you can receive your favorite pick smoothly.

2.2 To Optimize and Improve Our Product and Service Experience

We analyze the user behavior data collected on our website to identify points for optimization in our easy shop process, update the display logic of our best-sellers section, and develop new space-saving designs that better meet your real daily home tidying needs. For example, if we find that a large number of users search for storage solutions for small kitchens, our product team will prioritize curating more targeted durable organizers for this scenario, and add corresponding classified sections on our website to help you find your perfect organizer here faster. We also use your feedback information submitted to our friendly support team to adjust our product description details, optimize our packaging solutions, and continuously improve the overall shopping experience, so that daily tidying can be far simpler and more relaxing for every customer.

2.3 To Send You Service and Marketing Notifications

We will send you necessary non-commercial service emails via your provided contact email stlzz@marsonshome.com, including order confirmation emails, logistics update notifications, after-sales process reminders, and system maintenance alerts. For commercial marketing communications, such as new arrivals of New Cozy Sorts, exclusive discount offers for registered users, and flash sale event notifications for featured products, we will only send you such messages after we obtain your explicit separate consent. You can unsubscribe from marketing emails at any time through the one-click unsubscribe link attached at the bottom of each marketing message, or send an unsubscribe request to our customer support team, and we will stop sending you marketing content within 7 working days after receiving your request, without affecting your normal use of the core transaction services on our website.

2.4 To Maintain Platform Security and Prevent Fraud

We use your device information, account operation logs, and transaction data to identify risky behaviors such as unauthorized account access, fake transaction fraud, malicious order placement, and other illegal activities that harm the legitimate rights and interests of us and other users. This data processing helps us protect the security of your account property, prevent personal information leakage, and maintain a safe and orderly e-commerce shopping environment for every user who comes to shop our home organizer collection. We may also use your information to verify identity when you submit an account password reset application, to prevent unauthorized personnel from illegally accessing your personal account.

3. Information Sharing and Disclosure

We will never sell, rent, or trade your personal information to unrelated third parties for their own marketing purposes without your explicit written consent. We may only share your information with third parties under the following limited, secure scenarios:

3.1 Sharing With Authorized Service Providers

We work with strictly vetted third-party service providers who provide support for our normal e-commerce operations, and we only share the minimum amount of your information necessary for them to complete their service tasks:

  • Logistics and distribution service providers: We share your name, shipping address, and contact telephone number with cooperating express delivery companies, so that they can complete the delivery of your purchased home organizers. All logistics partners we sign agreements with are required to strictly comply with data protection clauses, and they are prohibited from using your personal information for any purpose unrelated to the delivery service.
  • Payment service providers: We share necessary transaction related information with certified payment institutions, to complete order payment processing, prevent payment fraud, and protect the security of your transaction funds. All payment partners we cooperate with are certified by the Payment Card Industry Data Security Standard (PCI DSS), to ensure that your sensitive payment information will not be leaked or misused.
  • Cloud service and technical support providers: We entrust professional cloud service providers to store our website operation data and user personal information. These service providers sign strict data confidentiality agreements with us, and they can only access your personal data under our explicit authorization, to provide server operation maintenance, data backup, and technical security support services.

3.2 Disclosure Required By Law or Regulatory Requirements

We may disclose your personal information when we are required to do so by mandatory legal procedures, court orders, or official requests from competent government authorities. For example, if we receive a formal investigation document from the law enforcement agency in the local jurisdiction of our registered office at C/ Juli Galve i Brussons 33-37, Local, Badalona, Barcelona, Spain, we may need to disclose the relevant necessary user information in accordance with legal requirements. Whenever possible, we will notify you of this disclosure before we process your information, unless notifying you would violate the law, hinder the execution of judicial procedures, or cause irreparable harm to the legitimate public interests.

3.3 Sharing in Case of Corporate Restructuring

In the event of a merger, acquisition, asset transfer, bankruptcy reorganization, or other similar corporate restructuring scenario, your personal information may be transferred to the successor entity as part of our business assets. We will require the new entity that takes over our business to continue to perform all the obligations stated in this Privacy Policy to protect your personal information. If the subsequent data processing method of the new entity changes, we will notify you in advance through the announcement on our website or email, and obtain your renewed consent where required by applicable data protection laws.

4. Data Retention and Security Protection

We only retain your personal information for the period necessary to fulfill the purposes stated in this Privacy Policy. For example, we will retain your order related information for the duration required by local commercial tax laws and regulations, which is 10 years in accordance with relevant Spanish regulatory requirements, to cope with subsequent tax verification, after-sales warranty inquiries, and historical transaction record checks. For your account preference information and marketing consent records, we will retain these data until you submit an account cancellation application or a consent withdrawal request, after which we will delete or anonymize your relevant personal data within 30 working days. After the retention period expires, we will permanently destroy your personal information through secure technical means, and will no longer be able to identify your specific personal identity from the processed data.

We have implemented industry-leading multi-layer technical and organizational security measures to protect your personal information from unauthorized access, use, modification, disclosure, damage, or destruction:

  • All data transmitted between your browser and our website uses 256-bit SSL (Secure Socket Layer) encrypted transmission, which ensures that your information will not be eavesdropped or tampered with by third parties during transmission over the public network.
  • Our internal server system adopts strict authority access control mechanism. Only a small number of authorized employees who need to process your information to complete their work can access your personal data, and all their access operations will be logged and audited regularly.
  • We conduct regular security vulnerability scans and penetration tests for our website system, and arrange professional information security teams to perform daily system maintenance, to promptly identify and fix potential security risks. We also formulate dedicated data breach emergency response plans, once a personal information security incident occurs, we will notify you and the relevant regulatory authorities in accordance with the time requirements stipulated by applicable laws, and take all feasible measures to control the impact of the incident to the minimum scope.

5. Your Rights Over Your Personal Data

In accordance with applicable data protection laws, you have a series of full rights to your personal information processed by us. You can submit a corresponding request to us through the contact channels stated in this Privacy Policy at any time:

  • ‌Right of Access‌: You can request to obtain a copy of all your personal information we hold, including the details of information sources, processing purposes, and the scope of third parties we shared your data with.
  • ‌Right of Rectification‌: If you find that the personal information we hold about you is inaccurate or incomplete, you can submit a correction request to us, and we will update the relevant information without unnecessary delay. For example, you can modify your shipping address, contact phone number, or email address directly in your personal account settings page, or contact our friendly support team to help you make adjustments.
  • ‌Right to Erasure‌: You can request us to delete all your personal information we hold, under the circumstances that the information is no longer necessary for the original processing purpose, you withdraw your consent, or our data processing violates relevant legal regulations. We will process your request, unless we are required by law to retain part of your information to fulfill legal obligations.
  • ‌Right to Restriction of Processing‌: You have the right to request us to suspend the processing of your personal information, when you contest the accuracy of the data, you think our processing is illegal, or you no longer need the data but we need the data to defend legal claims.
  • ‌Right to Data Portability‌: You can request us to provide your personal information you provided to us in a structured, commonly used, machine-readable format, or transmit the data directly to the other data controller you designate, where technically feasible.
  • ‌Right to Object‌: You can object to us processing your personal information for direct marketing purposes at any time, which is completely free of charge. You can also object to our processing based on legitimate interests, and we will stop processing your information unless we can prove compelling legitimate grounds that override your rights, freedoms, and interests.

When you submit a rights request to us, we will verify your identity to ensure that the applicant is the legal owner of the relevant personal information. We will respond to your request within one month after we verify your identity. For complex requests that take longer to process, we will notify you of the reason for the extension and extend the response period for up to 2 additional months, in compliance with applicable legal requirements. We will not charge any fees for processing your reasonable data rights requests, unless your request is obviously repetitive, excessive, or malicious, in which case we may charge a reasonable administrative fee or refuse to process the request.

6. Protection of Minors’ Privacy

Our e-commerce website www.marsonshome.com is a consumer platform focused on selling household storage organizers and related home products, and our services are oriented towards adult users with full civil capacity. We do not intentionally collect personal information from minors under the age of 16. If we find that we have accidentally collected personal information of a minor without the consent of their parent or legal guardian, we will immediately delete the relevant information from our servers. If you are a parent or legal guardian and find that your minor child has provided us with personal information, please contact us in time, and we will take immediate measures to remove the relevant data.

7. Third-Party Links

Our website may contain links to third-party partner websites, such as social media platform sharing buttons, cooperative brand recommendation pages, or third-party product review platforms. We do not control the privacy protection policies and content of these third-party websites. When you click these links to jump to the third-party platforms, your browsing behavior and information collection will be governed by the privacy policies of the corresponding third parties. We strongly recommend that you carefully read the privacy policy of each website you visit before providing your personal information. We do not assume any responsibility for the data processing behavior of these unrelated third-party websites.

8. Updates to This Privacy Policy

We may revise and update the content of this Privacy Policy from time to time in response to business development changes, new technical application scenarios, updates to legal regulatory requirements, or feedback from user suggestions. When we make major changes to the terms of this Privacy Policy, we will post the updated version on the homepage of www.marsonshome.com, prominently mark the new effective date, and notify you through email push or platform pop-up reminders. For major changes that significantly expand the scope of our data processing or affect your legitimate privacy rights, we will obtain your explicit consent again before we officially implement the new policy. Your continued use of our website services after the effective date of the revised Privacy Policy will be deemed as your recognition and acceptance of the updated policy terms.

9. Contact Information

If you have any questions, comments, complaints, or requests related to this Privacy Policy, or need to exercise your data rights as stipulated in this document, you can contact us through the following official channels:

  • Company Name: MARSONS HOME TEXTIL SL
  • Official Website: www.marsonshome.com
  • Contact Email: stlzz@marsonshome.com
  • Contact Address: C/ Juli Galve i Brussons 33-37, Local, Badalona, Barcelona, Spain
  • Contact Telephone: +34 93 463 6788

Our dedicated data protection team will respond to your inquiry as soon as possible after receiving your message, and we will try our best to resolve your privacy-related concerns within 15 working days. If you are not satisfied with our feedback, you also have the right to submit a complaint to the local data protection supervisory authority in Spain to protect your legitimate rights and interests.

At MARSONS HOME TEXTIL SL, we always believe that protecting your privacy is the foundation of our trusted easy shop experience. Every measure we take to protect your personal information is aimed at helping you shop easily, build your neat cozy home fast, and enjoy the relaxing, convenient home tidying experience that our curated durable organizers bring to your daily life. We thank you for your trust and support to www.marsonshome.com.